Shipping policy

Shipping Policy

1. Shipping Destination: We currently only ship within Malaysia.

2. Shipping Carrier: We utilize our own transportation services for deliveries.

3. Processing Time: Orders typically require 3-5 working days for processing before they are shipped out. Please note that processing times may vary during peak seasons or holidays.

4. Expedited Shipping: We do not offer expedited shipping options at this time.

5. Warehouse Collection: Customers have the option to collect their orders from our warehouse in Penang. Kindly coordinate with us to arrange for collection.

6. Return Policy: We accept returns for unused and unopened products within [insert number] days of delivery. Customers must contact us to initiate the return process. Please note that certain conditions and restrictions may apply. Refer to our Return Policy for detailed information.

7. Delivery Inspection: We encourage customers to thoroughly inspect their deliveries upon receipt. Please ensure that all items are in satisfactory condition before signing any receiving documents. If there are any concerns or discrepancies, kindly notify our team immediately.

8. Shipping Charges: Shipping charges may apply and will be calculated at checkout based on the delivery location and order weight.

9. Shipping Updates: Customers will receive notifications and updates regarding their order status and shipment tracking information via email or SMS.

10. Shipping Restrictions: As we exclusively operate within Malaysia, we adhere to all local shipping regulations and restrictions, including those pertaining to adult diapers.

11. Contact Us: For any inquiries or assistance regarding shipping, please feel free to contact our customer service team. We are here to help!

Please review our full Terms and Conditions for comprehensive details regarding shipping, delivery, and related policies.